Processing Time
Orders placed on gravity-official.com typically take up to 3 business days to process before shipment. Orders are processed Monday through Friday, excluding weekends and holidays.
Delivery Time
Once your order has been processed, delivery time varies depending on the shipping method selected:
- Standard Shipping: Delivery typically takes between 5 to 15 business days.
- Expedited Shipping: If expedited shipping options are available, delivery times will be shorter, typically within 2 to 5 business days.
Shipping Rates
Shipping rates are calculated based on the weight of the package and the shipping destination. Rates will be displayed at checkout before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number.
International Shipping
We currently offer international shipping to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery times.
Customs Clearance
Customs clearance procedures may vary depending on the destination country’s customs laws and regulations. It is the customer’s responsibility to ensure compliance with all customs requirements and to bear any associated costs, including import duties, taxes, and fees.
As customs laws and regulations differ from one country to another, we advise customers to familiarize themselves with their local customs policies before placing an international order. We are not liable for any delays, additional charges, or issues arising from customs clearance processes.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. We also do not ship to certain countries due to shipping restrictions or limitations.
Order Changes and Cancellations
Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
If you have any questions or concerns about our shipping policy, please contact us at support@gravity-official.com
By placing an order on gravity-official.com, you agree to abide by the terms and conditions outlined in this shipping policy.