FAQ

If you have any other questions or concerns, please feel free to reach out to us at

support@gravity-official.com

    • We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging. Unfortunately, we are currently unable to offer exchanges. For more information, please review our full policy
    • To return an item please contact our customer care service at cc@gravity-official.com for further assistance. Unfortunately, we are currently unable to offer exchanges.
    • Our standard shipping typically takes 2-3 business days to process and ship your order. Delivery times vary based on your location and can range from 5 to 20 days. Once your order is shipped, you will receive a tracking number to monitor its progress.
    • Yes, Gravity ships to many countries worldwide. For more information about shipping and tax and duties please read our shipping policy
    • You can reach Gravity's customer service team via email or through our website's contact form.
    • If you receive a damaged item, please contact our customer service team immediately with your order number and photos of the damage through out this email cc@gravity-official.com
    • We use STRIPE, the #1 payment service, which accepts Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Google Pay or Apple Pay.
    • Yes, we have an affiliate and influencer program. You can find more information on our Affiliate Program page and Influencer Program page on our website.
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