FAQ
If you have any other questions or concerns, please feel free to reach out to us at
support@gravity-official.com
What is Gravity's return policy?
- We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging. Unfortunately, we are currently unable to offer exchanges. For more information, please review our full policy
How do I return or exchange an item?
- To return an item please contact our customer care service at cc@gravity-official.com for further assistance. Unfortunately, we are currently unable to offer exchanges.
How long does shipping take?
- Our standard shipping typically takes 2-3 business days to process and ship your order. Delivery times vary based on your location and can range from 5 to 20 days. Once your order is shipped, you will receive a tracking number to monitor its progress.
Does Gravity ship internationally?
- Yes, Gravity ships to many countries worldwide. For more information about shipping and tax and duties please read our shipping policy
How can I contact Gravity customer service?
- You can reach Gravity's customer service team via email or through our website's contact form.
What should I do if I receive a damaged item?
- If you receive a damaged item, please contact our customer service team immediately with your order number and photos of the damage through out this email cc@gravity-official.com
What payment options do you accept?
- We use STRIPE, the #1 payment service, which accepts Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Google Pay or Apple Pay.
Does Gravity has any affiliate program?
- Yes, we have an affiliate and influencer program. You can find more information on our Affiliate Program page and Influencer Program page on our website.